Official privacy revelation & information governance standards for Windows Utils app & internet site.
We develop Windows desktop applications at WindowsUtils - email conversion tools, database backups, and file recovery. The easiest way to keep your passwords, files, databases, and email safe, is to never let them leave your computer.
This Privacy Policy describes the openness of all our desktop applications, documentation portals and customer support portals. It explains the exclusive data we need to access your account to track and allocate your licenses, what safety measures we provide for payment processing, and why our software structure ensures your files are kept entirely private.
The Windows Utils Promise: 100% Local, On-Device Processing
All processing (mailboxes OST, PST, MBOX, EML, MSG conversions, local drive data recovery and backup archive extraction) is carried out locally on your workstation's CPU and RAM.
We do not upload, buffer, stream, look into or copy your file or its contents, body of email, attachments, or the password to our servers or any third-party cloud.
1Data We Gather & Particular Uses
We intentionally limit the collection of personal information that is not essential to process your software purchases or to perform the customer service functions:
When buying a utility license, we collect your name, business email, company name (if necessary), and billing invoice data. This information is used for providing your cryptographic license activation key, upgrades, and maintenance subscription validation.
We may ask for the following information when you email us at support@windowsutils.com or when you submit a support ticket to us: Build version of your Windows operating system (such as Windows 11, Windows 10, or Windows Server), hardware configuration, screenshot of the error, version number of the software. This information is used only to help us reproduce the problem and help you install.
The Telemetry Data That We Collect Our website servers gather the normal non personally identifiable technical connection metadata for each visit to windowsutils.com: browser user-agent, referral link, page navigation times, country-level location. We aggregate this telemetry data in order to improve CDN caching and have the fastest possible guide download.
2Security of Payment Gateway & Zero Card Data Holding
Online Financial Transactions of Windows Utils software are processed by PCI-DSS Level-1 certified merchant payment gateways, such as Stripe and PayPal.
Windows Utils do not record, store or transmit credit card number, debit card number or CVV verification code on our servers. Your payment information is submitted directly to the payment processor with bank grade 256-bit TLS encryption. We only receive a confirmation hash of the transaction and license invoice receipt.
3Use of Information Permitted
We will only use customer data for specific, legitimate, reasons in delivering software and related services:
- Immediate Activation Delivery: License keys will be generated and sent to your email address upon completing your purchase.
- Technical Support: Resolving questions and issues of conversion and recovery jobs, along with removing "error" and managing unexpected jobs.
- Product Stability & Updates: Providing you access to use hotfixes, information about new operating systems, and updates and notification of security hotfixes.
- Regulatory Accounting: For the production of standard commercial invoices and taxation records which are due for various international and national standards related to corporate accounting.
4No Data Selling & Rigid Operational Limits
We do not sell or lease your information to syndicates of marketing companies, ad networks or data brokers at any time.
Operational data disclosures with audited service providers Operational data: We disclose only operational data to service providers who help us provide our services (e.g. Transactional email providers for core delivery, and certified cloud hosting providers for our documentation web portal). These providers are governed by formal, comprehensive Data Processing Agreements (DPAs) that obligate them to preserve your data, and not to make use of it.
5Diagnostic Sample Files & 30-Day Erasure Policy
In cases where the nature of file corruption or the problem with the damaged database sectors or the issue with the complex mailbox is not identified, then our Level-2 engineer experts may ask you to send us:
Guaranteed 30-Day Permanent Deletion
All diagnostic test files and error logs submitted during a support ticket will be saved within isolated encrypted storage and deleted permanently no later than 30 calendar days after resolution.
Guaranteed 30-Day Permanent Deletion
All diagnostic test files and error logs provided during a support ticket are stored in isolated encrypted storage and are permanently erased within a maximum of 30 calendar days after the issue is resolved.
6Your Rights as a Data Principal
Regardless of your jurisdiction, WindowsUtils respects your statutory rights regarding your personal information:
Access & Inspection
Request a transparent summary of your license history, registered email address, and order records.
Correction & Updates
Ask us to update your corporate billing details or change your registered licensing email address.
Account Erasure
Request permanent deletion of your customer account profile, subject only to mandatory legal tax retention laws.
7Website Cookies & Tracking Controls
Our docs site only uses a handful of non-invasive cookies for session state, theme preferences, and combined performance diagnostics. All of these cookies can be managed or turned off at any time directly through your browser settings.
8Contact Our Privacy & Support Team
If you have any questions about this Privacy Policy, would like to know or exercise your data rights, or want some more information as to how we use the software data, then we would love to hear from you at:
Direct Email: support@windowsutils.com
Official Website: https://windowsutils.com