Commercial guarantee & technical defect refund guidelines for WindowsUtils software products.
About WindowsUtils Our mission is to create dependable, high-precision desktop tools that accomplish hard data recovery, email extraction and file management work. We back our applications with our simple and transparent 30-Day Money-Back Guarantee.
As our evaluation trials are affected by the operational difficulties of deranged file structure and deteriorating physical storage media, this policy provides an explanation of their functioning, the nature of technical failure, and the step-by-step process in requesting reimbursement.
1The “Demo First” Evaluation Principle
Always Test the Free Trial Build Before Purchasing
Every WindowsUtils utility includes a free demonstration build. The trial allows you to scan your target drive, parse damaged mailbox containers, inspect folder trees, and preview recoverable files and email contents with complete fidelity.
We require that prospective customers test the demo on their target files and specific Windows PC prior to ordering a paid license. This ensures complete certainty regarding software compatibility and recovery capability.
230-Day Technical Money-Back Guarantee
A 30-day technical evaluation period Is Provided For Each Direct Software License At windowsutils.com:
- Bug Fixing: Should your bought product experience an internal runtime bug, an algorithmic parsing exception, or a crashing defect that prohibits it from carrying out mentioned features, the statement will look into it by way of our Degree-two engineering enable desk.
- Full Refund or Hotfix: If we are unable to deliver a working patch or a workable workaround in 5 business days, you will receive an immediate refund of 100% of your purchase price.
3Refund Eligibility Criteria
To maintain fair business standards, refund requests must satisfy these reasonable technical parameters:
The refund claim is filed within 30 calendar days from the date of license delivery.
The utility exhibits verifiable internal errors or conversion failures that did not originate from hardware media failure or corrupted host OS libraries.
The client cooperated with our technical team by sharing application error log files or screenshots to verify the issue and allowed our engineers a reasonable window to attempt a hotfix.
4Non-Refundable Circumstances
We cannot authorize refunds in scenarios that fall outside the software's technical scope:
Purchasing a full commercial license without first testing the published free demo version on your files. Done task:
Requesting a refund once you have had time to fully utilize the software to convert, export, or recover your target data.
Failure of the software to unencrypt the files or database as you did not have the necessary password or private key used for encryption.
Software inability to decrypt files or databases where you do not possess the mandatory encryption password or private keys.
5Procedures for Requesting Refunds in Steps
In case your purchase is eligible for a refund, then these steps are easy to follow:
- Email support@windowsutils.com with the subject "Refund Request - [Order ID]".
- Send us your billing email address registered on your software, the name of your software, and an explanation of the crashing error or code.
- Provide related application log files or screenshots.
- Between 24-48 business hours our technical support team will analyze the diagnostics information.
- After your refund is approved, it will be credited back to your original payment method (bank card or PayPal) within 5-7 business days.
Support & Refunds: support@windowsutils.com